Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@imanijewels.com and fill in the Return Request Form within 7 days of delivery to request a return and refund. Courier partners will then pick up the item within 5-7 business days after the return request is received. This item is then brought back to the warehouse, where it is checked by the quality control team. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Return does not apply to personalized jewellery, perfumes, candles, coins, utensils, and God idols other than in cases of defective/spurious products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@imanijewels.com.

Note- Product Complaint received will pass through a few stages of potential concern. If there is a recurring issue, we will bring back the product, do a QC at our end (Buying Team verifying with the vendor) and then take accountability for prompt action. Customers shall then be liable for any return. Basic Tarnishing affairs will not be liable for any return until it's a recurring issue with any targeted product. Tarnishing is completely a natural phenomenon, but we use rhodium plating to prevent it. All silver jewelry tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying. A separate care instructions is added to the website under Frequently Asked Questions (FAQ).